Predictive support enables us to deliver a radically better support experience - one you actually like. 86% of problems are predicted and automatically resolved before customers even realize there’s an issue, where 54% are even beyond storage. And this automation has enabled Nimble Storage to completely automate Level 1 and 2 support.
AI-Driven Management has made managing infrastructure effortless – 79% lower storage OpEx
Infrastructure is no longer sitting idle and unconscious. It’s self-improving. And this is realized in the fact Nimble Storage has over 99.9999% of measured, proven, and guaranteed availability across its installed base, going back to the first array that ever shipped and across all OS, models, configurations. Intuition says infrastructure gets less reliable as it ages, Nimble has flipped that paradigm with InfoSight.
e.g. what you saw earlier with our All Flash arrays
highly scalable with non-disruptive scale-up and scale-out
Unified Data Services -
across arrays, converged and cloud
Multicloud Mobility -
ability to easily move data between arrays on-premises and multiple public clouds
We’re proud of the support experience that we’ve created at Nimble and our customers love us. Analytics has truly created a transformed experience for our customers
No More Escalations Automated Level 1 and 2 issues
there’s no level 1 or 2 support staff anymore because we have proactive case automation that opens and closes 86% of cases before customers even realize they had a problem.
Rapid Root Cause Analytics with full stack expertise
Nimble support engineers have deep expertise in storage, servers, OSs, hypervisors, and applications. And since InfoSight already has all the info about the problem and environment, the root cause for even the most complex issues gets resolved within 45 minutes.
We Call You Never worry about who to call
you don’t have to worry about who to call anymore when you have an abnormal problem because our engineers are proactively investigating and reaching out to you.